Sprint didn’t give you a credit for a phone that you returned?
Is the price of the phone still on your bill and it’s effecting your current balance?
Is the price of the phone still on your bill and it’s effecting your current balance?
This is a question that is frequently asked, and Sprint doesn’t just volunteer this information until you call one of our representatives (like me) and curse us out about it. Now I want to say unfortunately there isn’t anything a Sprint representative can do about this answer I’m about to give you, but it takes up to 2 billing cycles from the date the phone is received at one of our warehouses for your credit to hit the account. *sigh* what can you do besides wait right?
Like I said earlier, there isn’t much any of us representatives can do to speed up the process, however what we can do is give you a payment arrangement regardless of your payment history (unless your account is sold to a collection agency) that way your phone at least wont be interrupted for the lingering balance until this problem is resolved. *shrugs shoulders* what can we do huh?
Any other questions or comments just e-mail me at TheSprintMan@yahoo.com
Consulted and I’m Done
No comments:
Post a Comment