Foreigners

“Mr. Sprint Man, every time I call I always get some damn foreigner or someone that can’t speak good enough American [Edit: “can’t speak English well enough…”], are there ways I can call in and only speak with an American rep?”

The Answer:  Believe it or not, questions like this are common (well common for my inbox at least).  I just want to let you all know, for the ones that keep asking this question that there is no special cue to speak to an operator that doesn’t work for an outsourcing company that’s overseas.  When you dial the 1-800 number or Star 2 from your hand set it routes the call wherever it likes and once it lands on a rep, that’s who you have to speak to… and you can’t beat the system by telling that rep (English speaking or not) to transfer your call to a specific location or “to somebody that speaks English!” because when that rep transfers they have no control over where the call lands either. 

However if you “habla espanol” (pardon me if I’m saying this wrong) we can send you to a Spanish speaking operator.




Keep them coming folks, I will even answer the crazy questions! 
TheSprintMan@yahoo.com

CONSULTED AND I’M DONE