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The Introduction

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This is an informative blog from a current Sprint employee to educate Sprint customers on frequently asked questions and to resolve reoccurring issues and problems.

Wednesday, March 3, 2010

Understanding Your Billing Cycle

 


“Why am I getting billed for this date on that date??”

“If my billing cycle starts on this date, then doesn’t that mean my bill should be due on that date??”

“My bill ain’t due until the end of my billing cycle!!!!” 
(wrong)

Questions like these and many other questions similar to these tell me that a lot of you don’t understand your billing cycle.  Let me break this down for you all quick and painlessly…

What’s The Difference Between The Bill Date and Bill Due Date?
- Your bill date is NOT your bill due date!  Your bill date is the date your bill comes out on… your bill DUE DATE is always 20 days after your bill date.  For example if your bill dates are always on the 4th of each month then your bill will be due on the 24th.  Your bill date is when your bill posts.
- Let me repeat, your bill due date is NOT the last day in your billing cycle.

When does your minutes start over? 
-  At the beginning of your billing cycle.

Am I Billed In Advance?
-  That’s a tricky one, if you have pro-rated charges you…. well let me explain that in another post, I don’t want to confuse anyone… but this is how it works, whatever you use in March isn’t due until April, etc. understand?

If you have any other questions concerning your billing cycle e-mail me at TheSprintMan@yahoo.com and I will iron out the details for you. 

Consulted and I’m Done

1 comment:

  1. So if I pay on May 21 and terminate service on the last day of May. I should not owe a bill in June. Correct?

    ReplyDelete

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